Return & Exchange Policy
Use the form below to initiate your return or exchange. Please note the following conditions:
- Customers must notify us within seven (7) business days of receipt for any item received in damaged condition or received in error. Birdnbuck.com reserves the right to not process a return or exchange for items reported outside of this seven (7) day window.
- A request to return new, undamaged goods must be made to Birdnbuck.com within thirty (30) days of delivery. The goods must be returned in uninstalled, in new condition, and in the original packaging. Return / exchange requests received more than thirty (30) days after delivery will not be accepted.
- The cost of return shipments and a 20% restocking fee will be charged to you on all returned goods other than when: (i) the wrong goods are shipped to you by Birdnbuck.com, (ii) goods are received in damaged condition, or (iii) the goods are subject to a warranty claim.
- All returns require a Return Authorization Number (“RMA#”). Returns submitted back to Birdnbuck.com without RMA # will not be processed. RMA # with be sent by email after the completed RMA # Request form has been received and processed by Birdnbuck.com. All return authorizations are subject to review and approval. We cannot accept goods shipped via freight collect or COD.
- After all conditions of our return policy are met, a credit will be issued to the method of payment used during the purchase of the goods, less shipping costs, if the return is not a result of a shipping error or goods received in damaged condition. Please allow up to seven (7) business days from date received to process your refund.
For a complete look at our return/exchange policy, click here